Lori Hanson is based in Denver, CO, and currently serves as a Client Services Manager for Greystar, where she is responsible for organizational initiatives, client relations, and project management. Since joining Greystar in 2015, Lori has provided support services in a variety of capacities across Greystar’s 400,000 + unit portfolio, and specializes in improving property performance and enhancing operational efficiency.
Lori began her career in the multifamily housing industry in 1999, and has held a variety of positions both at the on-site and corporate levels. Prior to joining Greystar, Lori spent 16 years with Carmel Partners, where she oversaw the training department and led all project management, property transition, and property performance initiatives for the 10,000 + units within the organization.
Lori holds a Bachelor of Science degree in Management from the Metropolitan State College of Denver and a Master of Science degree in Management from Troy University. She has been designated as a Certified Apartment Manager and Certified Apartment Portfolio Supervisor through the National Apartment Association.
Tim Haddon, board member
Timothy F. Haddon, director of strategic business services, joined PK Management in June of 2017. He is responsible for ancillary revenue, procurement, refuse management, and utility management.
Within his 19 years of experience, the first 7 were in the IT Department. His primary focus in his present capacity is ancillary revenue, water recovery, refuse management and procurement. With his IT background, he is responsible for the implementation of property websites, online payment processing, and online unit availability. He provided guidance and direction for other major initiatives such as revenue management, electronic lease signatures, online application process, and a paperless office initiative. Haddon is an advocate of utility management and conservation.
Before joining PK Management, Haddon worked for Fairfield Residential, Associated Estates Realty Corp. and earned his BA from Kent State University. He is an avid cyclist and is the captain of Cheryl’s Crew, a cycling team that raises money for Multiple Sclerosis research. Spare time is rare, but Haddon is also fond of motorcycles and snow mobiles.
Gail is the National Ancillary Services Manager for Fairfield Residential.
Gail joined Fairfield Residential in 1998 and has served the company in a variety of roles over the years. Along with being involved in numerous property acquisitions and dispositions, she played an instrumental role in developing and implementing Fairfield’s 3rd party vendor compliance program. She also formulated standards for utility billing and telecom that have been implemented nationally, laying the foundation for a National Ancillary Services Department.
Gail’s most recent role has her focusing on telecom management. Her responsibilities include negotiations and management of the video, internet and voice marketing and/or access agreements with providers for stabilized properties as well as construction projects for the entire Fairfield portfolio. She also manages the company’s resident electric car charging initiative; negotiates small cell and cell tower leases with the cellular carriers, and investigates and manages the cell reception solutions deployed on new construction projects.
Peter Chan is the Director of Ancillary Services for Fairfield Residential
Peter joined Fairfield Residential in 2005 and in his years of service to Fairfield, he has held a wide variety of positions including Financial Analyst, Business Analyst, Facilities Management, and IT Project Management. In his current role, Peter has oversight of portfolio-wide utilities operations, ancillary revenue programs, benchmarking, with contributions to ESG, CSR, and other related programs. Prior to joining Fairfield, Peter worked in various roles including Aerospace Engineering, Electrical Engineering, IT Operations, and Venture Capital.
Wes is a business development professional for WellVia Solutions, bringing telemedicine to the multifamily industry. Prior to WellVia, he spent 10 years driving sustainable utilities management processes for Bell Partners’ portfolio of over 50,000 apartment homes. His extensive experience in utility billing and expense management provided unique focus and support to operations. He directed conservation initiatives, procurement strategies in deregulated markets, and managed solid waste and recycling performance for the organization. During his tenure at Bell Partners, operations experienced unprecedented growth in utilities reimbursements significantly impacting the bottom line. Wes came to Bell from UDR, where he spent 6 years as the Director of Energy Management. He served in the United States Air Force for eight years prior to entering the private sector.
Wes completed the prestigious Executive Leadership in Sustainability program at Harvard University, has an MBA from the University of Colorado at Colorado Springs and is an alumnus of the United States Air Force Academy.
As Director of Sustainability, Rae developed the Energy Management/Sustainability Program for Maxus Properties, Inc. 13,000 units. Since 2014 Maxus has implemented over $3M of utility cost/consumption savings programs, of which Maxus paid 26% due to the use of shared savings and incentive programs. She developed a campaign to market Maxus’s utility efficiencies and the impact for their residents. Currently Rae is also responsible for the implementation and development of OpsTechnology, a Spend Management Solution for Maxus Properties. Prior to joining Maxus, Rae owned and operated her own business. Rae has a master’s degree in education from the University of Missouri.
Tom Spangler works with multifamily companies to better manage their ancillary income and utility reimbursement programs. He helps manage their utility expenses, including energy conservation programs, commodity purchasing and utility payment processing, and provides assistance for their national strategic sourcing and e-procurement programs.
Spangler was with UDR, Inc. for over twelve years and served in a variety of roles. He joined the company in 1998 as vice president of operational planning and asset management. He was promoted to senior vice president of business development in 2003, and served the additional role of chief risk officer for three years.
Prior to joining the company, Spangler served for nine years as an asset manager for Summit Enterprises, Inc. of Virginia, a private investment management firm, where he oversaw a portfolio consisting of agricultural, commercial, mixed-use commercial, industrial and residential properties.
Spangler holds a Bachelor of Science degree in Chemical Engineering from Virginia Tech and an MBA from the Darden Graduate School of Business Administration at the University of Virginia.
Elaine S. Doughty, Utilities Manager, joined Morgan Properties in May of 2011. Elaine is responsible for all utility revenue programs, procurement, utility budgeting and reporting, and underwriting utilities for the acquisition team . Prior to working for Morgan Properties, Elaine held various positions with Berkshire Communities including utilities management, and asset management.
Prior to Berkshire, Elaine had worked in both co-op development and insurance underwriting/consulting in New York City. She is a graduate of Long Island University (C.W. Post College) with a double major in music and marketing.
In her spare time, Elaine will seize any opportunity to travel overseas. She avidly enjoys world culture, arts and history. At home, she enjoys hiking and a bad golf score!
Jenifer Paneral, leadership team
Jennifer Paneral is responsible for property-level operations managed by Concierge Management Services, a subsidiary of Crossbeam Concierge, and asset management. Ms. Paneral has been in the multifamily industry for 26 years and is experiences in managing growth companies, property repositioning, renovations, efficiency programs, new construction and lease-ups. Before joining Concierge, Ms. Paneral was Senior Vice President at Alliance Residential Management LLC., where her portfolio consisted of 55,000 apartments in five regional markets. Previously she served as Vice President at SCG Realty Services.
Ms. Paneral is past President of the Houston Apartment Association. She is a member for the National Apartment Association and Texas Apartment Association, where she is active with legislative, national lease, media relations and budgeting committee. She was awarded Executive of the Year in 2001 by the Houston Apartment Association, and received national recognition for her lease-up of new construction while she was with SCG Realty Services.
Ms. Paneral has a bachelor’s degree in business administration from Minnesota State University. She is an Institute of Real Estate Management Certified Property Manager and a licensed Texas real estate broker.
Chris Laughman is a results oriented professional and accomplished subject matter expert in sustainable business practices, corporate social responsibility and real estate facility operations. He is an established instructor and developer of talent, adept in creating value and building consensus. He has proven experience in coaching teams that deliver effective solutions while igniting innovation. Chris is skilled in delivering sustainable solutions, including analytical analysis, benchmarking, energy expertise, water conservation strategies, waste minimization, carbon impact management, enhancement of the human experience, policy implementation, engagement programs, compliance practices, green certifications, and the development of strategic sustainability programs.
As a Sustainability Director at Greystar, a leading, fully integrated real estate company offering expertise in investment management, development, and property management of rental housing properties globally, Chris manages the impact on the communities and campuses where Greystar properties are located while leading projects that positively effect the triple bottom line.
Mary Nitschke, former board president, leadership team (non-voting)
Mary Nitschke is passionate about utilities, and should perhaps switch to decaf. She is the first president of the Utility Management Advisory board, possesses an Energy Resource Management Certificate from UC Davis, and two Bachelors of Art from UC Berkeley.
She currently serves as Vice President of Sustainability for RealPage. Previously she was the Director of Ancillary Services for the award winning Prometheus Real Estate Group, Inc, where she had the privilege of managing both the resident costs and expense sides of the utility wheelhouse. She has the first law of thermodynamics posted by her office door, and a triple black 1970 Lincoln Mark III, with over 400 bhp, in her driveway.
Kent is one of RealPage’s utility management experts. He works on their Product Management team, helping multifamily communities with utility cost control and energy management services. Kent also helps organize RealPage Utility Management’s annual Energy Summit, and previously served as a managing editor for the Journal of Utility Management. Kent has worked previously at Aimco Apartment Homes for 14 years, most recently as vice president of the Ancillary Services Dept. His responsibilities at Aimco included utility cost management, energy procurement, and resident utility billing where he managed the REIT’s relationship with NWP for 60,000 units. Kent is a former member of Aimco’s Corporate Social Responsibility and Sustainability leadership team, NMHC’s Multi-family Information Transfer Standards (MITS) governance committee, and the Utility Management Advisory board of directors.
Kent earned a Bachelor’s degree in 1995 and a Master’s in 2001. Kent, a certified expert in green buildings, is LEED accredited. Kent lives with his wife and two sons near Los Angeles, California.